Case study
Crisis Management Centre
Find the right help under pressure
The Centre helps teams plan for a crisis and respond when one happens
Eric built its website to make that help easy to find
- The work
- Organise the content and build the website
- Built by
- Eric, founder of Doceva
Preview from his portfolio
The goal
Help people find what they need fast
Someone facing a crisis may not have time to read a long page, so the site needed to put key choices first
A visitor should be able to answer three questions:
- Can you help with my problem?
- What kind of support can I get?
- How do I reach you?
Eric's role
Make the content clear, then build it
Eric organised the content and built the website for quick reading under pressure
- Content
- Group the services by what a visitor needs
- Website
- Build the pages, menus, and path to contact the team
- Mobile
- Fit the layout and menu to smaller screens
Site structure
Three ways to get help
The homepage starts with what the visitor needs, explains each type of support, and gives them a way to contact the Centre
- Need help now?
Manage a crisis
Support for a crisis that is already happening
- Want to be ready?
Prepare your team
Plans, training, and practice before a crisis happens
- Need ongoing help?
Keep support ready
Book a set number of hours for advice and support
Design & mobile
Calm pages with clear choices
Large headings and open space make the key points stand out
Building photos give the pages a calm setting without getting in the way of the words
On a larger screen
A wide photo sets the scene, with the main message and contact button together where visitors can find them
On a phone
The page uses one column, a full-screen menu, and a photo chosen to fit the smaller space
Content tools
Easy to read and update
Service pages explain what each service covers and answer common questions, while a resource library brings useful reading together
A private editor lets the team change text without writing code, check a draft, and publish when ready
Edit
Change the words on the page
Preview
Check the draft before it goes live
Publish
Make the update public when ready
What shipped
A complete website
The build brings the Centre's services, useful reading, and contact details into one place
- A homepage with three clear support routes
- Six service pages with common questions
- About, contact, and resource pages
- Layouts for phones and larger screens
- Tools to edit, preview, and publish content